Eric Hansen
DIRECTOR, NORTH AMERICA
What are the most important benefits that AMLA® solutions bring to your customers in North America?
Our solutions enable our customers to test and validate their sanction screening and transaction monitoring systems, as well as being able to benchmark performance against industry peers. This is incredibly beneficial as it allows our customers to continually test and tune their tools to stay ahead of evolving threats. All our solutions are designed to provide understanding to our customers so they can ensure that their AML/CFT systems are performing at optimum levels.
How do you build trust and rapport with customers?
Building trust and rapport with customers is grounded in effective listening. By attentively understanding their challenges and objectives, I ensure our solutions align precisely with their needs. This approach fosters clear communication and demonstrates our commitment to addressing their concerns comprehensively. Through listening, we establish a solid foundation for collaboration and mutual respect, ultimately delivering solutions that exceed expectations.
What initially drew you to want to work for AMLA®?
For over a decade, my career has been advising customers on name screening, and I’ve consistently observed an over-reliance on out-of-the-box solutions that often fall short of expectations. In nearly every case, customers require deeper insight and a better understanding of how these tools function. AMLA’s cutting-edge RegTech and SupTech solution suite impressed me immensely and was a primary reason for joining the company.
How do you ensure our customers feel valued and supported in their journey with us?
At AMLA®, we prioritise making our customers feel valued and supported throughout their journey with us, always enuring that each user is getting the most out of our solutions. From our very first interaction, we provide unparalleled customer service, actively seek out new insights to support, and address critical business issues. Our world-class Customer Experience and Operations teams are dedicated to taking care of our customers, ensuring they receive the attention and support they need at every step.
Ready to talk?
Don’t hesitate to reach out to us.
info@aml-analytics.com
+44 (0) 1264 889 339