Elisa Martín Álvarez
SALES SUPPORT SPECIALIST
What strategies do you find most effective in enhancing customer satisfaction?
I believe proactive communication and personalised support are key to enhancing customer satisfaction. By providing regular updates and maintaining transparency, we build trust and confidence with our customers.
Tailoring our assistance to meet each customer’s specific needs ensures they receive relevant and effective solutions.
We also actively seek feedback to continuously improve our services, ensuring we align with customer expectations and industry standards.
How does the AMLA® Technology Hub in Spain enhance the support we offer to customers?
Our Technology Hub in Malaga, Spain plays a crucial role in enhancing customer service and support. Its strategic location allows us to offer more responsive and timely support across different time zones, which is essential for customers requiring immediate assistance.
Additionally, the Hub’s access to a highly skilled workforce due to Malaga’s thriving tech scene enables us to develop and maintain cutting-edge technologies, while offering multilingual support.
This capability helps improve communication and ensures our customers receive clear and accurate guidance in their native language.
As a Sales Support Specialist, how do you prioritise your tasks to best support the team?
Prioritisation is key to ensuring our team members get the support they need when they need it! I start by understanding the urgency and impact of each request and then categorise tasks based on their deadlines and importance.
Urgent tasks that directly affect our customers are always prioritised. By staying organised and maintaining close communication with the team, I can quickly adapt to changing needs.
This ensures that high-priority tasks are handled promptly and that the sales team can remain focused on delivering the best possible service to our customers.
Ready to talk?
Don’t hesitate to reach out to us.
info@aml-analytics.com
+44 (0) 1264 889 339